vFIX Front-Loading Washing Machine Installation Service

• Front-loading washing machine installation service
• Does not include connection work to the water heater system.
• Wiring and water pipes are floating.
• Services are provided by a team of professional technicians who have been trained in skill standards from the Department of Skill Development.
• Work guaranteed after installation for 180 days (in the case of normal use)
• Installation time approximately 1-2. Hours (depending on the jobsite area)
• Number of service technicians: 2 people

Standard equipment included in the installation fee

• Circuit breaker size 15 Amp
• Ball valve faucet size 0.5 inch
• TIS standard electrical wire size 2x2.5 Sq.mm. (as actually used but not more than 8 meters)
• TIS standard earth wire, size 1x1.5 Sq.mm. (as actually used, but not more than 4 meters)
• Water inlet line (use as supplied with the product)
• Wastewater hose (use as supplied with the product)

List of equipment costs other than the standard that must be paid additionally if required.

• Electrical wire VAF 2x2.5 Sq.mm. price 30.-/meter
• Electrical wire VAF 2x4 Sq.mm. price 40.-/meter
• Ground rod (ROD) copper rod, 60 cm long, price 500.-/set
• Flex aluminum pipe, wrinkled type 4",5",6" price 200.-/meter
• *Equipment price as above The price includes labor.
• *In the case of excess equipment, customers purchase it themselves. Installation labor charge is 50% of the equipment price.

List of additional service fees other than installation services

• Wall drilling work size 4" price 500.-/point
• Wall drilling work size 2" next point (first point free) price 300.-/point

Standard work procedures

1. Steps before installation
   • Check the washing machine installation location. power plug connection point and sewer points
   • Check the product If the product has a problem, coordinate and report back to vFIX Call Center.
2. Steps during work
   • Unpack the washing machine and unscrew the washing area.
   • Connect the washing machine's water hose to the faucet. The screws must be tightened tightly.
   • Connect the washer's drain hose to the home sewer system or leave the end out.
   • Adjust the washing machine's support legs to the water level of the machine. Or use the water level to check to keep it in balance.
3. Steps for checking work
   • Check the level of the washing machine and the support points to make sure they are strong, stable and balanced.
   • Test usage (Do not put clothes in the drum.) The drum must be in a balanced manner. The body does not swing against the edge of the washing machine.

Installation terms and conditions

1. Terms of service
   
   • Wiring and water pipes are floating only.
   • Clothes dryer installation service Does not include connection work to the water heater system.
   • In the case where the customer's house already has a ground wire The technician will ground the washing machine and dryer. Go to the said ground wire.
   • In the case where the customer's house does not have a ground wire and does not require a copper ground rod The technician will hammer the ground wire for the washing machine and dryer into the wall or floor as appropriate for the area.
   • In the case that the customer wants to ground with a copper ground rod. (You can notify vFIX staff at the branch) to offer prices for equipment used other than the above prices.
   • The company reserves the right to return unused equipment and cannot be exchanged for money or discounts.
   • In the case of excess equipment purchased by the customer themselves, the labor charge is 50% of the price of the equipment.
   • The above price includes 7% VAT.
   • Standard equipment included in the installation fee, the company provides only the portion actually used.
   • In the event that the job site is not ready for installation or has not been notified 2 days in advance of the appointment date, the company will charge a travel fee of 300 baht/time.
   • In the case of equipment that exceeds the standards that come with the product and is used in installation, the price of the equipment that exceeds the above standards is not charged. The price is inclusive of VAT.
2. Installation warranty
   • Guaranteed after installation for 180 days (from the date of installation)
   • We reserve the right to not accept exchanges or returns for products that have been installed.
   • In the case that the customer wishes to move the installation point or install the old machine, labor will be charged according to the service fee schedule.
   • The company will not be responsible for any damages resulting from the following cases.
     • The customer hires a third party to do the installation. or modify the company's installation work
     • The customer hires or has the company's technicians install it. Work other than the items specified in the work report. without going through the company

Scope of service area

• Areas nearby VFIX branches, Bangkok and surrounding areas   
• Provincial branch areas
  • Central region: Nakhon Pathom / Ayutthaya / Lopburi / Suphanburi / Saraburi / Phetchabun
  • Eastern Region : Chanthaburi / Bowin / Ban Chang / Rayong / Pattaya / South Pattaya / Chonburi / Sri Racha / Amata Nakhon / Si Maha Phot / Chachoengsao / Bang Saen
  • Western Region: Kanchanaburi / Cha-am / Phetchaburi
  • Northern region : Phitsanulok / Lampang / Tak / Chiang Mai Airport / Chiang Mai / Chiang Rai / Nan
  • Northeastern region : Surin / Buriram / Sakon Nakhon / Khon Kaen / Mittraphap Khon Kaen / Ubon Ratchathani / Roi Et / Maha Sarakham / Mukdahan / Udon Thani / Nong Bua Lamphu / Nakhon Ratchasima / Pak Chong / Chaiyaphum
  • Southern Region : Phuket 1 / Phuket / Hat Yai / Songkhla / Trang / Nakhon Si Thammarat
• Free for the first 30 kilometers only from the VFIX branch in Thai Watsadu or BNB Home mentioned above.
• From kilometer 31 onwards, additional distance is charged at 10 baht per kilometer.

Note:

• In the event of requesting a reschedule of service appointment, please notify us at least 2 days in advance (during office hours from 7:00 am to 8:00 pm) at phone number 1308. Rescheduling can be done a maximum of 2 times.
• In case there is no notification for rescheduling the appointment, or if the technician has traveled and cannot proceed due to lack of customer notification of the project details or being outside the working hours in the service area, the company reserves the right to charge a travel fee of 300 Baht per visit.
• For service changes/returns or cancellations, they can be canceled within 14 days from the date of purchase confirmation in the system.
• We reserve the right not to refund the installation or usage fees in all cases, including standard installation equipment, which cannot be changed, cut, returned, or discounted.
• We reserve the right to change prices and service conditions without prior notice. The service fee is net price including VAT, excluding property relocation fees.
• We ask for customer cooperation in storing and moving property of value out of the service area, as the company will not be liable for any damage, loss, or disappearance in any case.
• We request permission to take photos of the customer's service area for assessment purposes in providing the service.
• If the customer incurs parking fees for the service area, additional charges may be billed later by the company.
• If the customer requires additional services or has inquiries regarding the service, please contact the Contact Center at phone number 1308.